Shipping, Insurance, & Return Policy
If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.
How long will it take for my order to ship?
Drip items are made to order so please expect 7-15 days for your order to be made and shipped.
Once your order has been prepared, your items will be sent via USPS. I choose USPS First-Class, which SHOULD take 2-3 business days once shipped. Estimated delivery time does not include the time that it will take to create your order and prepare the package. Please know that once I ship the package, I cannot control how long it takes to get to you.
You can file a one-click claim through the email that Route sends you after you check out, or you can file here. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Drip Return Policy
If you are not completely satisfied with your purchase, you may return the item in unworn condition within 14 days of receiving it for exchange or credit ONLY, unless you purchase Seel Return Assurance. You may be eligible for a refund to your original payment method if you purchase Seel Return Assurance. Custom orders and sale items are final sale and cannot be exchanged. Custom orders and sale items may only be returned if you purchase Seel Return Assurance. Shipping fees cannot be refunded.
You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.
If you find your item is not the right size and you would like a different size, please reach out to me at firstname.lastname@example.org and I will be happy to work with you to get the correct size for a small fee.
If your order has defects or you suspect that it was damaged during manufacturing, please reach out to me at email@example.com and I will be happy to work with you to correct the situation.